FAQ

  • Have a question about the AdminOnline System? Check out if you can find the answers in this section. If not, just send us an email, and we’ll get back to you with an answer.

  • I'm still considering AdminOnline as my partner
    How much will it cost?

    AdminOnline comes in 2 cost effective packages.
    The Standard Package which starts of @R150 per month and increases if you surpass 75 active children with a fee of R2,00 per child.
    The Professional Package which starts @R250.00 per month and increases if you surpass 100 active children with a fee of R2,50 per child.

    Am I bound to a contract?

    NO contracts, we offer a 30 day month to month plus an initial free 30 day trial to make sure you are 100% happy with AdminOnline before making a decision

    Can I own more than one system?

    Yes we supply to different styles of businesses.
    Whether you are a sole owner with multiple systems or a franchise owner looking to integrate with franchisee’s, we have the solution for you!

    Do you offer training?

    We offer training at our offices in Centurion or over Skype.

    Training at our Office:
    The cost for training depends on how many people enroll per training session:
    – First person is R450
    – Second person onwards is R150 per person

    Skype Training:
    The cost for training depends on how many people enroll per training session:
    – First person is R300
    – Second person onwards is R100 per person

    We believe in giving each individual client the special attention they deserve. Our consultants will give you a call to telephonically assist you in the initial setup of your system so you can experience the core functionality of AdminOnline.
    Calls are free of charge!

    If I get stuck, how do I get help?

    a. Give us a call… Office Hours – 012 683 8893 or Emergency After Hours – 084 984 9933
    b. Email our support team support@adminonline.co.za
    c. Book a training session 012 683 8893 or email accounts@adminonline.co.za – enquire for prices on training
    d. Freely available walk through Video’s as well as downloadable manuals under the “Help” section on the website
    e. Client over 3 months old receives free walk in assistance

    What are our Terms & Conditions?
    How secure is my data?

    Our servers are hosted in a world class server hosting facility in Midrand South Africa.
    This video of the facility will put you at ease: Hetzner Midrand Data Centre

    I am already a AdminOnline Customer and User, just need some quick help?

    If you are an existing customer and need help with using the AdminOnline system, please visit the help section. Video tutorials and manuals are freely available to view and download in this section.